How Do I Get a Replacement Device?

If your NIKKI is no longer functioning and is outside the 1-year warranty period, you can purchase a replacement device.

Replacement Device Discount

As a returning NIKKI customer, you may be eligible for a Replacement Device Discount toward the purchase of a new NIKKI.

Contact hello@wearenikki.com or submit a Support Ticket to confirm eligibility and request your replacement discount code.

Your Programs Can Be Transferred

Wellness Programs you previously purchased can be transferred from your existing NIKKI to your new device. Our Customer Service team will assist with the transfer once you have received your replacement NIKKI.

How It Works

1. Contact Customer Service
   Email hello@wearenikki.com or submit a Support Ticket to inquire about eligibility for the Replacement Device Discount.
2. Provide your information
   Please provide your Friendly ID and the email address associated with your original NIKKI purchase so our team can verify your device.
3. Receive your discount code
   If your device is eligible, our team will provide you with a Replacement Device Discount code.
4. Purchase your new NIKKI
   Visit wearenikki.com and use your discount code when purchasing your replacement device.
5. Contact us when your new NIKKI arrives
   Once you receive your new device, contact Customer Service and provide the Friendly IDs for both your old and new NIKKI.
6. We'll transfer your programs
   Our team will transfer your eligible previously purchased Wellness Programs to your new NIKKI.

NIKKI products, devices, programs, and frequency files are wellness and educational tools only and are not medical devices. The information provided has not been evaluated or approved by the U.S. Food and Drug Administration (FDA), Health Canada, the European Union, or regulatory authorities in the United Arab Emirates. NIKKI products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition. No medical or therapeutic claims are made or implied. Content is provided for informational and educational purposes only. Lyme Programs are not available for sale in Canada.

 We acknowledge with gratitude that we live, work, and gather on the traditional, ancestral, and unceded territories of the Coast Salish Peoples—specifically the Xwsepsum (Esquimalt), Lekwungen (Songhees), Sc’ianew (Beecher Bay), and the W̱SÁNEĆ Peoples, represented by the Tsartlip, Pauquachin, Tsawout, Tseycum, and Malahat Nations. We honour their enduring connection to this land and commit to meaningful reconciliation.