NIKKI Battery Replacement Policy

NIKKI devices are manufactured with an integrated battery that is not user-replaceable. When a device reaches the end of its battery life, it cannot be repaired through battery replacement. Instead, eligible customers can receive a discount toward the purchase of a new NIKKI.

You may qualify for a discount on a new NIKKI device, provided your existing device is in good standing.

 To be in good standing, your device must:

• Be registered to you (the person requesting the discount)
• Not have been reported as lost or stolen
• Not have been refunded, charged back, or subject to a payment dispute
• Not have been previously replaced under this program
• Have a valid Friendly ID that can be verified by We Are NIKKI
• Comply with all applicable terms and conditions of purchase

Before approval, we may need to verify your device status. You’ll be asked to provide:

• Your device Friendly ID (found in Settings > About on your NIKKI, or in the NIKKI Connect app under the "i" icon)
• The email address associated with your original purchase (must match our records)
• Any additional information reasonably required to confirm eligibility

Replacement Pricing Details

• Eligible customers may receive special replacement pricing toward the purchase of a new NIKKI device.
• Replacement pricing is based on the current retail price and will be provided at the time eligibility is confirmed.
• Replacement pricing cannot be combined with other promotions, discounts, or special pricing unless expressly approved.
• The replacement offer has no cash value and is non-transferable.
• The offer applies only toward the purchase of an eligible replacement NIKKI device.

We Are NIKKI reserves the right to deny eligibility if a device does not meet the requirements outlined in this policy or if fraudulent activity is suspected.

We Are NIKKI reserves the right to modify, suspend, or discontinue this program at any time without prior notice.

NIKKI products, devices, programs, and frequency files are wellness and educational tools only and are not medical devices. The information provided has not been evaluated or approved by the U.S. Food and Drug Administration (FDA), Health Canada, the European Union, or regulatory authorities in the United Arab Emirates. NIKKI products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition. No medical or therapeutic claims are made or implied. Content is provided for informational and educational purposes only. Lyme Programs are not available for sale in Canada.

We acknowledge with gratitude that we live, work, and gather on the traditional, ancestral, and unceded territories of the Coast Salish Peoples—specifically the Xwsepsum (Esquimalt), Lekwungen (Songhees), Sc’ianew (Beecher Bay), and the W̱SÁNEĆ Peoples, represented by the Tsartlip, Pauquachin, Tsawout, Tseycum, and Malahat Nations. We honour their enduring connection to this land and commit to meaningful reconciliation.