Can I Move Programs from One NIKKI to Another?

1. Email hello@wearenikki.com with the Friendly ID of both devices (old and new).
2. We will remotely wipe all programs from the original device.
3. Factory reset the old NIKKI device.
4. Connect the old device to the NIKKI Connect app (this creates a timestamp confirming the wipe).
5. Once confirmed, we transfer your programs to the new device.

How to find your Friendly ID:

On your device: Swipe to Settings > About. Your Friendly ID begins with "NF."

In the app (if your device is lost): Open the NIKKI Connect app. If your device was the last one connected, tap the "i" icon in the upper right-hand corner. Your Friendly ID is listed under Serial Number and starts with "NF."

NIKKI products, devices, programs, and frequency files are wellness and educational tools only and are not medical devices. The information provided has not been evaluated or approved by the U.S. Food and Drug Administration (FDA), Health Canada, the European Union, or regulatory authorities in the United Arab Emirates. NIKKI products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition. No medical or therapeutic claims are made or implied. Content is provided for informational and educational purposes only. Lyme Programs are not available for sale in Canada.

We acknowledge with gratitude that we live, work, and gather on the traditional, ancestral, and unceded territories of the Coast Salish Peoples—specifically the Xwsepsum (Esquimalt), Lekwungen (Songhees), Sc’ianew (Beecher Bay), and the W̱SÁNEĆ Peoples, represented by the Tsartlip, Pauquachin, Tsawout, Tseycum, and Malahat Nations. We honour their enduring connection to this land and commit to meaningful reconciliation.