NIKKI Wellness Technology Return Policy

Refund and Return Policy (Effective November 1, 2025)

All purchases made through We Are NIKKI, including devices, Wellness Programs, Wellness Memberships, Lyme Wellness Programs, and co-selling partner programs, are subject to the terms below.

Returns for Unopened Devices

You may return an unopened NIKKI device within 14 days of delivery for a refund.

To qualify for a refund, the device must be:

• Sealed
• Unused
• In its original packaging

Customers are responsible for all return shipping and handling costs.

Once the returned device is received and confirmed to be unopened, the refund will be processed to the original method of payment.

Technology and Device Handling

NIKKI Wellness Technology is a specialized device designed to support wellness through advanced frequency-based innovation.For reasons related to device integrity, data protection, and hygiene, opened or activated devices are not eligible for return or refund. Once a device has been opened, connected, or used, it cannot be resold, reprogrammed, or reassigned.

Programs and Memberships

All Wellness Programs, Wellness Memberships, Lyme Wellness Programs, and co-selling partner programs are non-refundable once purchased or activated. Because access to these digital or service-based offerings begins immediately upon purchase, they cannot be paused, exchanged, or transferred.

Non-Refundable Purchases

All sales are final once a device, program, or membership has been opened, accessed, or activated.

Refunds and returns are not available under any circumstances, including but not limited to:

• Change of mind or personal preference
• Perceived lack of results or variations in individual experience
• Gift or promotional purchases
• Shipping delays or interruptions beyond our control

By completing your purchase with We Are NIKKI, you acknowledge and agree to these terms.

For warranty information, please click here.

Disclaimer

The statements on this page have not been evaluated or approved by Health Canada. This product is not intended to diagnose, treat, cure, or prevent any disease. The content on these pages is for information and educational purposes only.

Land Acknowledgment

We acknowledge with gratitude that we live, work, and gather on the traditional, ancestral, and unceded territories of the Coast Salish Peoples—specifically the Xwsepsum (Esquimalt), Lekwungen (Songhees), Sc'ianew (Beecher Bay), and the W̱SÁNEĆ Peoples, represented by the Tsartlip, Pauquachin, Tsawout, Tseycum, and Malahat Nations. We honour their enduring connection to this land and commit to meaningful reconciliation.