NIKKI Not Charging

If your NIKKI isn't charging, try these troubleshooting steps:

1. Check the strap position: Make sure the strap is properly positioned and not obstructing the connection between the charger and device. Flip the strap inside out if needed.
2. Clean the surfaces: Use a cotton swab with a touch of rubbing alcohol to clean the back of your NIKKI and the charger. Sweat and residue can interfere with charging.
3. Try a different power source: Plug into a wall outlet rather than a computer USB port.
4. Check alignment: Ensure the charging pins on the charger align properly with the contacts on the back of the NIKKI.

Disclaimer

NIKKI products, devices, programs, and frequency files are wellness and educational tools only and are not medical devices. The information provided has not been evaluated or approved by the U.S. Food and Drug Administration (FDA), Health Canada, the European Union, or regulatory authorities in the United Arab Emirates. NIKKI products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition. No medical or therapeutic claims are made or implied. Content is provided for informational and educational purposes only. Lyme Programs are not available for sale in Canada.

Land Acknowledgment

We acknowledge with gratitude that we live, work, and gather on the traditional, ancestral, and unceded territories of the Coast Salish Peoples—specifically the Xwsepsum (Esquimalt), Lekwungen (Songhees), Sc’ianew (Beecher Bay), and the W̱SÁNEĆ Peoples, represented by the Tsartlip, Pauquachin, Tsawout, Tseycum, and Malahat Nations. We honour their enduring connection to this land and commit to meaningful reconciliation.